FREQUENTLY ASKED QUESTIONS

What happens if I book to attend in-person but can’t enter the state due to government restrictions around COVID.  Can I change my registration to virtual and be refunded the difference in cost?

If your border is closed to the host state (based on registered address) and you are not permitted in the state due to restrictions around COVID 19, you will be able to change your registration to the Virtual registration.  A refund will be issued for the difference in price (less credit card merchant fees).

Please note if you are no longer wanting to travel to the event and there are no restrictions in place to prevent you from travelling, our standard cancellation terms apply.

Please note refunds for any cancelled accommodation, airfares or other related expenses for your travel to the event are subject to hotel or your booking agent’s terms and conditions.

What happens if I arrive in Queensland and there is a sudden border closure in my state of residence and I need to return?

Unfortunately, we will not be able to refund your registration in this case.  You will have full access to the virtual platform during the event and for 30 days post-event.

My employer is not currently allowing inter-state travel.  Can I book virtual registration now and if this changes upgrade to in-person.  Is there a cut-off date?

Yes.  If approval is given to attend the meeting in person you can upgrade to an in-person registration.  Registrations will remain open until 14 February 2022, however we would prefer to be notified at least 14 days prior to event commencement.  Please email apbc@apbconference.org to upgrade.

CANCELLATION AND REFUND POLICY

Accommodation Cancellation

Accommodation booked through the conference registration system can be cancelled at no charge up to 35days from your check in date.  All accommodation cancellations must be made in writing to the secretariat via email.  Cancellations made after 35days from check in date are at the discretion of the hotels and other suppliers and may incur cancellation charges.  Any changes to bookings or cancellation are to be managed by the conference secretariat who will inform you of the relevant hotel cancellation polices and charges before cancelling your booking.  Accommodation payments will be forfeited if the room is not occupied on the requested check in date.  Please note that a claim for reimbursement of cancellation charges may fall within the terms of travel insurance you have taken out.

If the cancellation is due to not being able to attend due to a COVID-related, government-imposed border closure, full refunds will be given up to 24 hours prior to arrival.

Registration Cancellation Policy

Should you or a member of your party be forced to cancel you should advise the Conference Organisers by email to apbc@apbconference.org.  Substitution of the registration to another attendee is permitted and any required reimbursement of fees is to be sought from the new attendee and not the Conference Organisers. If a substitution is not being made then the follow cancellation fees will apply.

 

 

60 days prior

45days prior

21days prior

Less than 14days prior

Face to Face Meeting

Cancellation fee of AUD$150

50% of registration fees

75% of registration fees

No refund

Hybrid Meeting

 

Cancellation fee of AUD$100

75% of registration fees

No refund

Virtual Meeting

No refunds apply for virtual events where the event proceedings are available to delegates for an extended period of time post event.

 

Refunds will not be given for failure to attend, late arrival or early departures.  All cancellation or change requests must be made in writing via email to the event secretariat. In the case of non-payment prior to cancelling you will still be liable for the cancellation fee if notifying the conference managers less than 21 days prior.

Insurance

Registration fees do not include insurance of any kind.  It is strongly recommended that at the time you register for the conference and book your travel you take out an insurance policy of your choice.  The Conference Organisers cannot take any responsibility for any participant failing to arrange his/her own insurance. Please speak to your travel agent or airline and note their refund and cancellation policies when making arrangements for attendance at the conference.

Program alterations

The conference program is subject to change without notice and to alterations for any cause beyond the Conference Organisers reasonable control.  The Conference Organisers do not accept any liability for any inconvenience or loss caused by any such alterations.

Tax

All event registration fees and additional ticket rates are quoted in Australian Dollars and are inclusive of Goods and Services Tax (GST).‚Äč

Credit Card Payments

YRD prefers payment by Visa, Mastercard or American Express at time of registration incur a 1.7% credit card fee. Please note that Credit Card Fees are non-refundable. Unfortunately, YRD is unable to accept payment by Diners Club. Credit card payments entered via your dashboard will be processed directly by YRD’s Credit Card Merchant. Your credit card details will not be stored by YRD.

International Credit Card Payments

Due to the increase in credit card fraud, international credit card payments will not be processed automatically via YRD’s Credit Card Merchant. Your payment will be processed by YRD’s Credit Card Merchant once YRD has reviewed your registration. You may be required to provide a copy of your current passport and the front and back of your credit card prior to your payment being processed.  We apologise for any inconvenience caused.

Please contact us for any enquiries at apbc@apbconference.org or phone the conference organisers on 61 7 3368 2422.

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